Reasonable Accommodations


A person with a disability may require special accommodations in order to have equal access to the HCV program. The types of reasonable accommodations the Housing Authority of the County of Salt Lake can provide include changes, exceptions, or adjustments to a rule, policy, practice, or service.

Federal regulations stipulate that requests for accommodations will be considered reasonable if they do not create an “undue financial and administrative burden” for the agency, or result in a “fundamental alteration” in the nature of the program or service offered. A fundamental alteration is a modification that alters the essential nature of a provider’s operations.

Examples include:

 Permitting applications and reexaminations to be completed by mail

  • Conducting home visits.
  • Using higher payment standards (either within the acceptable range or with HUD approval of a payment standard outside the range) if the Housing Authority of the County of Salt Lake determines this is necessary to enable a person with disabilities to obtain a suitable housing unit.
  • Providing time extensions for locating a unit when necessary because of lack of availability of accessible units or special challenges of the family in seeking a unit.
  • Permitting an authorized designee or advocate to participate in the application or certification process and any other meetings with staff.
  • A family’s request for a live-in aide must be made in writing. Written verification will be required from a reliable, knowledgeable professional, such as a doctor, social worker, or case worker, that the live-in aide is essential for the care and well-being of the elderly, near-elderly, or disabled family member.
  • A family with a disability may need a unit that is larger the Housing Authority of the County of Salt Lakes permitted occupancy standards.


The Housing Authority of the County of Salt Lake will encourage the family to make its request in writing using a reasonable accommodation request form. However, the Housing Authority of the County of Salt Lake will consider the accommodation any time the family indicates that an accommodation is needed whether or not a formal written request is submitted. Additional documentation may be requested to support the accommodation.

All requests for reasonable accommodation go to the Fair Housing Coordinator, Courtney Jackson.  If you or anyone in your family is a person with disabilities, and you require a specific accommodation in order to fully utilize our programs and services, please contact Courtney Jackson at (801) 284-4421;  TTD at (801) 284-4407.